I FINALLY HAVE THE ANSWER. (After following instructions from the other comments and trying to fix it many times in different ways with not postive outcome- I have found what worked for me) ... I called the customer service line and we figured out that the INTEREST RATE amount on the Mortgage Certificate (MCC) HAS TO BE the same amount on Box 1 on your 1098 Form.
I didn't understand this because my MCC didn't specify my interest rate, but after speaking to the representative and looking at Box 1 on the 1098 Form [box 1 is labeled as: Mortgage interest received from payer(s)/borrower(s)]- it makes total sense!!! I was able to file my return with the FREE service from TurboTax and didn't have to upgrade to Deluxe and pay $100.
