Hi Kathy: Thanks for responding to me. I am not a savvy computer user. I have no idea what you mean by "incognito Chrome." Also, I cannot understand why Turbo Tax does not recognize me. I have used the software for years and I have not changed my log in. I used the CD to install this year's program. I was able to import my 2018 return. However, when I try to log in on the web it does not recognize me. I am frustrated to say the least.
