Same problem here. The software defaulted to adding together BOTH my loans (the closed out original one AND the existing refinance) as the total mortgage debt balance. Despite answering the Q that one of the loans is a refinance, it sets the outstanding balance as the initial amount. When I manually edit the form, I can change the closed out original loan to "0" as the outstanding balance, and then the total mortgage debt is close to just what the existing balance is on my new loan... HOWEVER... it DOES NOT calculate correctly the average mortgage balance on the original loan because it just takes the full amount and then divides by two -- it should instead ask what the final balance was upon pay-off and then calculate the average off the original.
This software is SERIOUSLY flawed -- like to the point of having me shorted thousands of dollars because it's setting too high my mortgage debt (and thus my refund as a function of AGI).
TURBOTAX SHOULD BE NOTING A PATCH IS COMING OR REFUND PEOPLE AND COVER THE COST OF THEM HAVING TO FILE AN AMENDMENT... We're talking about 30 million people in CA who will have their taxes submitted erroneously when they had a re-fi in 2019. This is unacceptable, and I'm NEVER using TurboTax again.
