Deductions & credits

Hi, I'm facing the same issue. I cannot file my federal return because it thinks that my mortgage refinance is two different mortgages. I've called and was asked to fill out a containment form, but never received any further contact. Now when I try to use phone support, the system calls me back and hangs up on me. This has happened twice. Please advise. Otherwise, please tell me how to get a refund on my software purchase.