It is more than a display problem in my case. Turbo tax never presented a screen where I could enter how much was spent, so no credit was calculated. Worse yet, the $5000 I paid in pretax contribution at my employer was ADDED to my earned income, and TT calculated that I owed tax on that amount. That was confusing because it was entered correctly on the W2. I wonder how many people already filed and didn't catch this. Anyway, the steps I took (earlier post) proved to be a successful workaround. The earned income is now $5000 less and I have a child care credit.
