What is your situation?
How many 1098 and what happened? Any loans made in 2019?
Was the loan sold or refinanced?
If the loan changed hands, you need to have the origination date in Box 3 be the original date prior to 2019.
Could you please provide the numbers from Boxes 1, 2, and 3?
Also, what types of loans are they? Original, Loan sold to new Lender, refinance no cash out, refinance or HELOC with cash out.
On what date was the loan made?
Unfortunately, the 1098 is not providing enough information for the program to make the adjustments in many situations.
Below is a link to IRS Pub 936 is you are interested in reading up on it.
IRS Pub 936
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