Please try to do a manual update if you have not already.

Here is a link that will take you through the steps:  Manual Update for Desktop

Manual Update is not working, I already have Turbo Tax premier installed when I run the patch it gives me the error please install TurboTax before re-running the installation.

I recommend calling us to request a soft push of the software for the federal and state as this form is available within TurboTax to file.

Let the agent know you have been trying to update your software but the update is not loading.  They will be able to assist you.

Contact TurboTax

My tax is basically done.  Been waiting and checking for over a month on update.  Unable to finish due to needing update.  Same issue.  I'm able to update online files are ready.  Form says Do Not File.  I've downloaded the manual update.  Get the message, need to install TT2019.  Try the support contact.  All they sent me is a link for TT.  

At this point you may wish to contact a specialist that can work through that section of the return with you. The specialists can look at your return on their screen to find out exactly what is causing this issue and suggest how you can take corrective action if needed. This link will take you to a Turbo Tax Support specialist.