I already tried these steps, and have the following observations:
1) The outstanding balance on each 1098 is different. The first one has the balance at the beginning of the year, while the second one has the balance on the date servicing responsibility transferred (4/1/2019).
2) The mortgage origination date (Box 3) is the same on both 1098's.
3) The second 1098 shows the date acquired as 4/1/2019 in box 11.
4) After following the steps you described, the program incorrectly combines the Box 2 amounts from each of the 1098's, and triggers the $750,000 principal limit on home loan interest deductions. This generates an error when the performing the Federal check process, loading a check mark in the "yes" box, and requiring me to enter a limit.
It appears this issue has been posted several times, and can be corrected with an update to the program.
