It is a joke. But unfortunately the joke is on us for giving them our money and expecting to get what we paid for.
This is what happens when a company does not care about their customers anymore. They do not care that hard-working people like us need our tax refunds to pay for our bills and other living expenses. They do not care that their mistakes cause us stress and worry, and waste our time.
All they care about is that ignorant consumers keep paying $$$ for their buggy software, so that the executives at Intuit can afford their nice homes, cars, vacations. Screw the average taxpayer like us. We are like ants to them.
