Deductions & credits

I called about the problem and they recommended that I upgrade to talk to a CPA. 

😆

I could almost feel her eyes roll when I suggested the program might need additional verbage dealing with this.

The benefit is not for my state return: the itemized deduction < standard deduction but my federal return is GREATER with the itemized than the standard. There is no explanation of this math. 

 

I have not reduced my taxable income to 0. 

 

There is absolutely no reason I should have to upgrade to get an answer to this question. The program clearly states, as well as your blog, etc. that it is better to take the higher deduction because it will reduce your taxable income more (duh). But then the program makes a recommendation that I do the opposite of what it recommends. In every other situation I've encountered on there, the program gives a reason that makes sense for it's directions. Not here-contradiction.