Deductions & credits

OK, my federal and NY State returns were rejected because of problems with TT form 8936 re: electric vehicles. I found out because of two emails you sent me today, also notifying me of a corrected Form 8936 version expected 2/20. The same emails from you also let me know that I now might have to mail in hard copies of my tax returns. I assume this also means that my Massachusetts return which didn't qualify for e-file and which has already been mailed will have to be amended and re-filed?  

Worst performance I've ever seen by you all - please tell me how I can get a refund for your 2019 Deluxe + state which I purchased from Amazon, plus the additional state purchase which I made from you online. Other than a headache and too much of my time, I'm not quite sure what I paid for here.

Jim