This is RIDICULOUS!!! I submitted my return almost a week ago, and it is STILL PENDING!!! Your own software says it takes 24-48 hours to process an e-filed return. I have used TurboTax for more than 10 years, and it has NEVER taken more than 24 hours for my return to be accepted! That includes 2018, when I also filed the 8936 for another electric car that I bought in 2017.
I changed the number to the correct number, and the amount of my refund is correct! So even though your form was not doing that one calculation correctly, my return is correct. So why is it still pending?????
Do you have on programmer from India doing all of the changes to every form? Even a child could do one simple calculation correctly (Taking $7,500 and dividing by 2 or 4). This is not rocket science! If you can't get such a simple thing correct, you need to stop selling TurboTax and let another company like H&R Block who CAN do it correctly have your business.
To every other customer who is reading this and is also frustrated like me, we need to band together and tell our story to some national news organization, so that the whole country can realize how incompetent Intuit is as a company. After the changes to the tax laws a few years ago, almost everybody uses the standard deduction, and tax returns are more simple than ever. But Intuit still can't do the most simple calculations correctly. A company that is this incompetent and with such terrible customer service does not deserve to be in business anymore.
They are taking money from innocent consumers and then screwing us.
