Here are a couple of suggestions that I found that may help.
One method is to try using the search term "itemized deductions, choosing". Entering this into the search box at the top of the screen and using the jump-to link that comes up should take you to the screen that has been referred to in other answers. This is where you can select one deduction or the other.
Another option to try is going to Tax Tools on the left side of the screen, Choose Tools. Then select Topic Search. Type Itemized Deductions and hit Go. Another use had posted that this worked for them on the advice of a TurboTax phone agent when they were having the same problem.
@ajbrogan
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