Thank you! I remember having to do that in a previous year but couldn't remember the steps. In my case, the initial cause was that itsdeductible allows all special char in pw, but turbo tax doesn't, so when it tried to connect the first time and I entered the correct pw, it failed. After that it kept saying I was offline (I wasn't) . I changed my itsdeductible pw to use the allowed chars only, reset as you said above, and it worked just fine. I appreciate the post very much.
