I would suggest you remove the Form W-2 and re-enter the information. Here are the steps:
- Sign in to your account, select Pick up where you left off
- To your left, Select Tax Tools/drop-down menu
- Select Tools
- Under Other helpful links, choose to Delete a form
- Select Delete next to Form W-2 and Continue with My Return to proceed
If it does not work, you can consider our new product / features TurboTaxLive to file your 2019 taxes to have one of our tax professionals to take a look. In the TurboTax program, once you complete your taxes, before you file, you’ll be given the option for a final review of your return by one of our tax professionals. After they completed reviewing your return, they’ll inform you of any proposed changes.
Here are the details:
https://ttlc.intuit.com/replies/6071042
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