I did call, I was on the phone for two hours with one gal to no avail and called back after her last option of help was to reinstall the software, which I did and didn't help. The second gal I got told me she was on the phone for an hour and a half with another customer with a Mac that had the same problem. Her only suggestion for me was to call Apple so I did. The support member told me to start the Mac up in safe mode and go through trying to put my password in and it took awhile to go through, but it finally did. Don't know what safe mode had to do with it, but it worked.
