If they had income greater than $4,200 in 2019, they would not be eligible for the credit. If you are supporting them, and they have an ITIN, they are not excluded as dependents. Parents do not have to live in the same household as you for the entire year.
Claiming Parents as a Dependent
The IRS has a tool to help determine if you can claim an individual as a dependent. The link is found below.
Whom May I Claim as a Dependent?
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