I am having the same issue for the 2019 tax returns. I have already reviewed the link below
https://www.tax.ny.gov/pit/credits/empire_state_child_credit.htm
It appears the credit can be taken based on an "either / or" situation.
- you have a federal child tax credit, additional child tax credit or credit for other dependents (claimed on federal Form 1040 or Form 1040NR) or
- your federal adjusted gross income is: (see table on website)
I meet the requirements for the 1st bullet point but not the 2nd. However, since NYS states one or the other, it stands to reason I should still qualify. TT initially says my child qualifies and then returns a $0 amount. Could it be a system error? Thanks!
