Deductions & credits

Why is the electric vehicle credit not ready for TurboTax when it is available by the IRS? When will it be available to complete by taxes? I am due a refund. Why did Intuit TT not respond to the prior person's questions from days ago? Giving a link to the support line is not helpful, nor do I consider it to be adequate customer service. I have really liked this product and have used it for many years, so hopefully this is a glitch and will be resolved quickly (or I will need to select a different product and return this one).