Hi Kat (and others),
My apology for the lengthy delay in responding to your messages.
I was able to submit the return by entering $1 in Box 2 for the 2nd form 1098. I'm not sure how this will affect our reporting in 2020, but I suspect it will not cause any problems.
I'm not so interested in supplying a diagnostic file as I'm not convinced personal information would be protected. That said, I'd be willing to work with a specialist by way of telephone and providing the field inputs as I've experienced the issue. Feel free to message me via this chat thread for instructions on how to connect in this manner.
Thanks for your interest and your help!
Joseph
