ThomasM125
Expert Alumni

Deductions & credits

I am sorry you are having a problem with this. You could call us and explain the situation and if it was determined that you upgraded needlessly, we may be able to help you.

 

I suggest you look at your fees first to see what you are being charged for. You can do this by following these instructions:

 

You can view your fees by clicking on the "Tax Tools" option on your left menu bar, then choose "Tools", then "My Fees". If you feel your fees are not correct, please click on the "Help with My Fees" option at the bottom of the "My Turbo Tax Fees" screen for suggestions on how to reduce your fees.

 

Your can clear your return and start over also, by following these instructions:

 

1. Look for the "Tax Tools" option on your left menu bar in TurboTax and click on it

2. Find the "Tools" option and click on it

3. Look for "Clear & Start Over " in the menu of options and click on that option to start your return over

 

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