On the screen that says, "Let's get the details from your 1098" at the top you should enter the information printed on your 1098 form. Box 2 asks for the Mortgage balance on 1/1/2019.
You need to enter each 1098 form and deal with each loan separately.
A few screens later, it asks you whether you paid off the loan, or refinanced it during 2019. If you answer, Yes. It never asks about your mortgage balance again.
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