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Deductions & credits
When TurboTax asked whether the loan is secured by a property of yours, did you answer Yes? If the loan is not secured by a home that you own, the interest is not deductible. A mortgage loan is normally secured by the home that the loan was used to purchase.
If that's not the problem, make sure your TurboTax software is updated. On the Online menu select Check for Updates.
‎December 26, 2019
7:51 PM