Deductions & credits

If this is for 2018 or prior then make sure your program is up to date.   If this is for 2019 then the program will not be fully operational until sometime in January or early february. 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available M-F  from 5 a.m. to 5 p.m. Pacific time.