First try logging into this website : https://turbotax.intuit.com/personal-taxes/itsdeductible/
Then make sure you are in the correct account :
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
Last : clear your cookies and/or switch browsers.
