Amy,
Using a 10-digit format did not make a difference. The TurboTax input screen / form appears to not recognize the information I am providing. Clicking on Continue returns no error value or error message, indicating that the software may be malfunctioning. I would fully expect that a number or other entry provided in the wrong format would be flagged by the software with an error message. I receive none, and the software does not give me the option to transmit the return. I don't believe the AL database is at fault since the software doesn't even attempt to communicate with the AL server. I will uninstall and reinstall the Alabama state software module. If this resolves the issue, I will post an update.
I appreciate any additional guidance you can provide in the meantime.
Gary
