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Why is the personal identification verification portion of the Alabama e-file process not functioning properly?
Using TTD4W, I am able to submit a joint federal and Missouri state e-file successfully if I post them separately from Alabama. I am unable to transmit my e-file online for Alabama because the same information provided for federal and Missouri e-file identity verification (state driver's licenses) does not work for Alabama. I have double and triple-checked my and my wife's identification details, and they are accurate. Furthermore, both my federal and Missouri state filings have been accepted, telling me the identification information I provided is accurate. The error message provided by the form only states that I must provide a form of identification. (This error message vanished upon provided details for both federal and Missouri e-file submissions.) The form appears to fail to recognize that I have provided this information for both myself and my wife. Upon selecting Continue at the bottom of the form, I am taken to the Exit TurboTax window and never provided the option to transmit the Alabama e-file. This appears to be an Alabama software module issue. Are other Alabamians experiencing this? (BTW, this post incorrectly reflects "TurboTax Online" when all fields were properly chosen to reflect TurboTax Deluxe for Windows.)