GREAT ANSWER! Thank you! I have been looking for a plausible explanation and even spent an HOUR on the phone with a very nice person from Tech Support. She couldn't figure the problem out and "sent it on with a ticket #" or whatever such thing they do at TT. My issue is exactly as you have described it. But, I think TT is still LAME in that it says they cannot accommodate such a situation, i.e., I have reached my 5 Fed e-file limit (ok fine I will file by mail), but NYS REQUIRES me to e-file if I have prepared my return with software. Your explanation certainly points to why TT won't prepare the NYS e-file (no companion Fed e-file). If that is the case, I believe it would be a very simple programming issue to prepare the Fed e-file info needed (unseen and unaccessible to the user) to incorporate with the mandated (and free) NYS e-file.
Also, if I DO in fact mail in my NYS return, I do not see where there is any requirement to also send Page 1 and 2 of my 1040. Could you reference that for me?
However, in defense of the OP, who stated that he/she DID in fact e-file the Fed Return and STILL was denied a NYS e-file. Further proof of programming "foul-ups" or incompetence.
I am not pleased with TT this year at all. I have been a loyal user for almost 30 years and I will consider other alternatives next year. BTW, this is a "Official" TT message site, is it not? Does anyone from TT Tech Support actually read these questions, answers, and messages? Surely SOMEONE at TT has an official answer for this situation, which has been brought up numerous times. You would think that the Techies answering the support calls would at least have a "Knowledge File" or some such thing so they can more easily answer questions that frequently come up. Surely, I was not the first person to call with this question.
