State tax filing
@ Amyd3 wrote:I am an Oklahoma filer. I paid by credit card. The $45 charge came up when I was on the phone with the 3rd associate.
The loop happens just going through the entire e-file process. There are no errors that show up. The last associate suggested that I update my computer. I did that. It didn’t make any difference. When I call in, they cannot see that I have paid. None of the codes that TT has given me work in the space where the associate is supposed to give you a code.
I'm a fellow user and can't really tell what screens are looping without any info about what screen it is looping "from" and what screen it goes back to. So I don't know what the program is unhappy about. I'll think out loud a bit.
If you are an Oklahoma filer, then a $45 fee would likely be a fee for Audit Defense. However, if you didn't choose it, then how you ended up with it, I don't know. You said it happened with the 3rd associate, so perhaps it was selected by accident when going through the screens with the associate while you were receiving help.
So you had previously entered all your credit card information and had proceeded beyond the payment screen? When you look at your credit card account, how much is it showing you have actually completed payment for? Does it show you have paid $25 (plus taxes) or $70 (plus taxes)?
If you haven't already paid the $45, and if was due to Audit Defense, you may be able to remove it. Perhaps that "might" also help with any looping. Here's how one would normally remove Audit Defense in the desktop product if one hasn't paid for it. I don't know if you'll hit a roadblock or not.
Click on the REVIEW tab, then go to the Audit Protection subtab. Go past the Audit Risk Meter until you get to the screen below where it can normally be removed if not paid. (see image)
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