@ Amyd3 wrote:
I was able to submit my Federal return but if I try to include my state return Turbo Tax just circles around in an endless loop. I have paid not only the $25 to file it but also $45. I have spoken with 3 associates of Turbo Tax for a total of over 2 hours and 45 minutes. I am beyond exhausted with it.
Sorry you're having trouble. Are you able to describe the loop? And are there any error messages?
What is the last screen you use before the loop happens? i.e., exactly how far into the efiling process do you get before you reach the roadblock? What screen are you clicking on that takes you back somewhere, and where does it loop back to?? What is it asking you to do again?
The state efile fee is $25 (except no fee for New York state). How did you pay for it? Did you pay by credit/debit card, or did you choose to pay the fee out of your Federal refund (which has a service charge--$45 in California; $40 in other states?)
The $45 you mentioned could be one of two things. Are you a California filer? And, if so, did you choose to pay your fees out of your Federal refund?
If you are a California filer, the extra $45 service fee would be charged if you choose to pay your TurboTax fees out of the Federal refund, in which case it adds "Premium Services" for $45. That optional payment method and $45 fee for "Premium Services" can be removed prior to filing, and then paying upfront with credit/debit card.
Or if you are not a California filer, and if you're paying the $25 fee upfront with credit/debit card, then an extra fee of $45 would be for Audit Defense. If you signed up for Audit Defense, that can be removed prior to paying.
Once you answer the questions above, we may be able to provide more info.
