State tax filing

Just got off the phone with 2 different reps from Turbo Tax.  I spent 1 and 1/2 hours on the line with them.  They tried everything twice.  No luck.  They finally said it was a software problem and it is supposedly being updated.  They are going to notify their supervisors about the problem.  They read all the complaints that have been posted.  They said to just keep checking for updates.  No joy!