@LenaH Didn't work. I had already tried entering the data in with "wth" in lowercase, which SHOULDN'T cause an issue in the first place if the software is written correctly. I then deleted the W-2 in question and re-entered it and still the same error. Lastly I re-did my taxes from the start and ended up getting the SAME message again. The State Payer ID is from a huge hospital and was validated by them as being correct.
This is NOT a user error if the person needs to know before hand that they should enter in the "wth" in lowercase, which in SOME cases corrects the issue. Others in this same thread have had to re build their W2 or their taxes entirely in order to resolve the issue.
Intuit needs to acknowledge that there is a bug and they need to fix it. Others have reached out to Intuit support and got the run around. Your "EXPERT" response gave us ZERO insight on how to resolve this issue except to reiterate the SAME INFORMATION that the software already has told us, which should work IF the software was written correctly, but there is a glitch or bug in the code that needs resolved if people are having this issue.
@Trevor8 - No. Intuit support just told me the same thing that I am entering it in wrong even though I have complete redone my federal and state taxes with fresh W2s. I ended up printing out my forms and mailed them in. I paid through e-check on the state's website.
I will be using a different tax program next year because Intuit could care less and they just tell me that I am using the wrong number, which is 100% incorrect.
