No luck here yet. The issue persists. I've received similar feedback on the cache. I've also tried using my retun file on a different computer and completely started from scratch on a third machine. The same error occurred. The behavior is the same on Windows and MacOS desktop versions. It is clearly an application error. Support has not provided any additional assistance or offered any kind of resolution. At this point I'm beginning to feel like requesting a refund and paper filing.
