I purchased the turbotax delux federal + e-file + state electronic download from bestbuy, the same way I did last year. However this year the software is trying to charge me for state filing, which was advertised as free on the product title I purchased. Anyone else having this issue? I've tried calling in several times but the robot/AI answering service says it doesn't recognize my account information (hasn't changed in years) and when I called in I was hung up on during a coughing fit I had. I'm assuming it was a hang up because my phone number was verified at the beginning of the call for call back, and I was not contacted again. I tried chatting online and have similar issues with the AI system there - always refers me back to the community answered questions and I can't find any answers here. $25 isn't the end of the world, but I don't want to pay twice for a single service... Any help is sincerely appreciated!!!
