TT support is horrendous, to say the least. I had a great, kind call center rep, but this is not in their script. I opened a ticket for this on 3/10 and was told they would be calling me back as their engineers could not replicate it. So, after an hour of taking screenshots and proving there's an issue. I received an email after the call stating it was closed. I've called three times since and have never received any type of communication stating they are evening looking at it.
The lack of communication with their call center and reps on this forum telling people incorrect information. I've seen experts tell NYS residents to print their returns. Which NYS doesn't allow if you use tax software. I've been using TT software since 1998, I truly believe I may be looking for a different company to do my taxes next year!
