Same exact problem here. Spent 2 hours on the phone and screen sharing with customer service this morning and they couldn't figure this out. Said it was because I was using "Microsoft Excel" instead of "Chrome", so we switched that as my default browser. Didn't work.... At the 2hr and 8min mark of our call, and on hold for the 8th time, the line went dead and they hung up on me. WTF!!!!!!
