I am in the same situation and haven't been able to get a refund yet. Tech support said they couldn't refund it because it was less than 24 hours after I made the charge. That made no sense to me, since other vendors can do it. I'm going to call again soon and demand a refund again. I'm going to file my state return on paper. I need the tax refund sooner rather than later and can't wait until (or if) Intuit's software people fix the problem.
