I called them again last night. Supposedly "someone in IT closed my previous support case". A bit more back-and-forth than I thought necessary, including at one point wanting to charge me to speak to a tax advisor to confirm it was indeed a technical issue vs a tax issue. Also some more conversation about whether it was an Intuit error vs NC providing wrong links/rules for their forms. Regardless, it'd be for Intuit to contact NC, not me! Anyway, they did take all the info again, including the URL to this thread as evidence, and this time they also got screenshots of my forms via Glance.
So fingers crossed!
