Thanks for the help, mesquitebean. I was able to solve the problem, indirectly, by adjusting the scaling to 100 percent. Doing that didn't unlock the "continue" button, and the "we can help you here" link also continued to be unresponsive. I had no idea how to get to the "Purchase by phone" screen you recommended, so tried to search for it. As seems to be typical of this year's TurboTax, the search function would not let me enter a query. Out of desperation, however, I went to the "Online" menu at the top of the screen and found "Download State." From there everything worked.
As an aside, I have to say that as a 20-year+ TurboTax user -- and, yes, enthusiastic advocate -- I'm extremely disappointed and even angry at the multitude of problems in this year's software. Moreover, I had two experiences with TurboTax phone support, both of which were extremely unsatisfactory. I'll give TurboTax another try next year, but if the experience is similar, they will have lost a customer.
