State tax filing

@ VolvoGirl 

I think it's different.  I'm not sure what's causing the non-functioning Continue button, but some users have experienced this before that state efile issue.   Here's how I would approach this:

@crapgame  I'll tell you something to try to fix it, and if successfule, I've also provided an alternate way to purchase and screen images below.

If you're using the Windows version, popup screens in desktop TurboTax can sometimes be problematic if the screen resolution is set to high value or if scaling is set too high.  Whether this is causing the button not to function properly or not, I don't know.  But it's something to try.  Here's how:

Try going to Windows Setting>System>Display

Set scaling to 100%.  You can put it back later.

If that doesn't solve it, go back to that display settings and lower the screen resolution, such as 800x600.  You can put it back later.

If the continue button is still not working, here are 2 images that show how to purchase an additional state over the phone.   While you have them on the phone, see if they have any further recommendation about the Continue button not working.   NOTE:  The second image should generate a serial number you are to give the agent.  However, I don't know if your continue button will work on the second image screen.   If you end up purchasing that way, I'd keep Support on the line while you do it to make sure your purchase is successful.

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