- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
State tax filing
Hello-
The NY form was in this morning's update and I was able to get beyond the error I was experiencing yesterday. Today resulted in a new error (per the subject line but for NY).
I was on with TT's level 2 support for almost 90 minutes (incl 10 minutes hold time). We screen shared and support first had me uninstall/reinstall (Deluxe for Windows). Although it reapplied the new update, it still didn't work (same error about having to also select the federal return which the software knew was already e-filed). Support found a software patch that was specific to this problem (for NY) but it wouldn't apply (it gave a message that it was for the wrong version). Support finally took a bunch of screen shots and said it would be escalated to development. I now have an open case number and expect that they will resolve it "soon." I believe there are others reporting the same problem. Once I am fully resolved, I will update this thread.