It is always the case that you can’t e-file a state return unless you do it at the same time as e-filing your federal return. This is a security measure that was introduced several years ago because crooks were filing multiple false state tax returns claiming large refunds without filing a federal return because the states had weaker security.
At some point in this process, you seem to have e-filed your federal return while the state return price was unresolved. That will leave you now unable to e-file your state return even if the pricing problem is fixed. I don’t believe tech-support could create an exception for you because of the general security rule involved.
I believe that you should be allowed to e-file your state return after your federal return has been accepted. Are you still at the “pending” stage with your federal return? Try again to e-file the state return after your federal return has been accepted.
The California FTB website has a free e-filing set up called CalFile. You may be able to print your tax return in TurboTax and then login to CalFile and fill out the online forms in a few minutes by copying the numbers from the turbo tax return. This may be faster than doing it from scratch on the CalFile website and will give you the confidence that the numbers have been prepared correctly.
