TT requesting drivers license for paper filing

I'm doing my mother-in-law's taxes. She's 92 and has no drivers license or state ID. TurboTax Desktop tells me that I'll have to do a paper filing, which is fine. I eFiled the Federal return, then went back into TurboTax to try to print the state return. However, after I select the state returns I want to print and file by mail, TT still insists on a drivers license or State ID, and won't let me get past the screen where it wants me to enter them. I've selected the "Do not have either a license or state ID button", but nothing happens when I press Continue. There's a highlighted line at the top saying, "You are required to enter a driver's license or state ID to e-file," even though I'm not e-filing.