THE PROCESS FOR STATE FILING IS AWFUL. WHEN MY PAYMENT WAS NOT ACCEPTED, THE PROGRAM GAVE ME A SUPPORT NUMBER WHICH DIRECTED ME TO AN AUTO ATTENDANT WHICH WAS NOT RESPONSIVE TO MY NEEDS AND THE REMAINDER OF THE DIRECTION FROM TURBOTAX WAS USELESS. I WAS DIRECTED TO A FOREIGN SPEAKING LIVE PERSONA TWICE ON POOR CONNECTIONS, THEN FINALLY THE SECOND PERSON DID NOT UNDERSTAND WHAT I NEEDED AND REDIRECTED ME TO A DOMESTIC REP WHO ALSO WAS UNFAMILIAR WITH THE TYPE OF PROBLEM I WAS HAVING. FINALLY AFTER ABOUT 90 MINUTES OF TIME WASTED, WE MANAGED TO GET THE JOB DONE. I HAVE NEVER BEEN THIS DISAPPOINTED WITH TURBOTAX. AND THIS WAS WHEN I WAS TRYING TO GIVE THEM MONEY! IT WOULD HAVE BEEN FASTER TO TAKE IT TO THE POST OFFICE AND MAIL IT IN BY CERTIFIED MAIL!
