State tax filing

Ok, so today’s the day (March 5) anyone can call and ask about their return regardless of when the IRS received it. The call center opens at 7 and I was on the phone right at , after a one-hour wait they disconnected the call. I’ve tried twice to call back and have been told that due to too many callers I’ll have to try later; they wont even give me a hold option. What the hell ?