Unfortunately, Intuit is like most companies today when it comes to having some customer service employees, and community responders, that attempt to 'guess' their way to answers. This results in a good deal of frustration in customers.
Since I'm never in a hurry for refunds, because I rarely get them, you will find me in the 'paper filing' category in the future. Still love Turbotax, but I'll pass on the drama that goes with e-filing. This year was....interesting.
