State tax filing
@ Stagemom wrote:You suggest that I call Customer Service for instructions on how to remove/decline Audit Defense "after following the recommended steps." WHAT ARE THE RECOMMENDED STEPS to decline Audit Defense? Previous instructions to another filer asking the same question about declining Audit Defense were from a 2019 California filer who had purchased Premiere Services. I never bought Premiere Services. I purchased the CD/download version of 2020 TT Premiere. In past years I have been able to say "no thanks" when offered Audit Defense. This year clicking "no thanks" doesn't remove or allow one to get past the "Add Audit Defense" button.
PS - In my original post I only included my information about payment methods for NH filers because I didn't know if the payment method was somehow interfering with removing Audit Defense. Thank you for your time.
California instructions are strictly for California filers. All other states use a different method.
You mentioned a button titled "Add Audit Defense". I assume that is on an order review/payment screen, but I have no way to see that screen you mention to test it, but are you sure that button is not just offering you another chance to add it before paying?
Also what method are you using to pay for your state efile fee of $25? Are you paying upfront by credit/debit card, or are you choosing to pay that $25 fee out of your Federal refund? If you choose to pay that fee out of your Federal refund, there is an additional $40 service fee. You'll avoid that fee by changing the payment to credit/debit card and paying upfront. If you chose that fee payment method, then don't confuse that extra $40 fee for Audit Defense. That $40 fee is for the "pay out of refund" option, which can be avoided as I mentioned by removing that payment method and paying upfront.
When you go to the Review tab and then subtab Audit Protection, which of the following screens are you seeing right after the Audit Risk meter?
If it's offering Audit Defense and has a No Thanks, then that implies that you should not already be signed up for it. (image 1).
However, if that screen says "You've already signed up to receive.....", then it should have a checkmark box where you can remove Audit Defense. (image 2)
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