mslatinlady:
Finally got a hold of a customer service rep today, since the office of the President rep (Carol) never got back to me, and spent over an hour on the phone. And that was after I got a call-back. Most of it was spent on hold. The rep was unable to give me any information why the IRS still does not show receiving my return when Turbo Tax says they accepted it on 2/13. And she had no information either on why my NM filing has been pending since 2/13. Finally she put me on hold again for 20 minutes then cut the call off.
Called back and I was on the call another hour and 22 minutes, 35 minutes on hold. The results of this call was that Turbo Tax could not provide any information except the transmission number to call the IRS to have THEM trace the filing after 21 days. Have to wait another week before I can confirm anything.
Turbo Tax has made it virtually impossible to get any assistance or answers for the e-filing problems. Don't know if you've noticed but even GabiU, the Community Manager, is not responding to users any more.
