You can send us a diagnostic file that has your “numbers” but not your personal information. This will allow us to open a copy of your return.
If you would like to do this, follow these steps:
- From the left menu, select Tax Tools.
- Then select Tools.
- Select Share my file with Agent and OK.
- Then, you will get a pop-up with a Token number.
- Reply to this thread with your Token number.
We will then be able to see exactly what you are seeing and can help diagnose the issue.
@Beorhtel
@lexi4
