State tax filing

GabiU: For the last week I have been quite vocal about a NM state return being stuck in "Pending" for two weeks. Was told by the office of the President that I would hear from them on Friday with an update (yesterday), but did NOT. Now I'm afraid I am going to have to start looking for answers as to why a Federal Filing on 2/13 is still not showing up as being received by the IRS.

 

Who do you go to when the Intuit executive management does not respond with answers? Another tax prep service? That would be a shame after using Turbo Tax for over 30 years.